Cox Communications

Mitch Plum, Director of Retention Analysis
Brinda Acosta, Manager, Customer Campaign Development
Krisy Frankel, Director, Customer Lifecycle Management
Kathleen Hackney, Manager, Customer Lifecycle Marketing

FCB Chicago *Lead Agency

Meg Campbell, Account Director
Maggie Pelletier, VP Management Director

SundaySky

Seth Marlowe, Director of Customer Success

BullsEye Marketing Systems, LLC

Stephen Horstmann, Managing Partner
Gene Zylkuski, VP Technology

RR Donnelley

Dave Morrison, Senior Account Director

Think about your last interaction with your Internet/Telecom provider. If it was filled with frustration and confusion, you are not alone. Cox knew customers expected the worst so they wondered what could they do differently to deliver something surprisingly positive? The Early Life program delivers highly personalized communications, triggered by data, advanced analytics and customer behavior, to help customers, answer questions, and educate them. In the past year, Early Life achieved 4:1 ROI by saving thousands of customers and earning tens of millions of dollars in incremental revenue.