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Cash Loan
Lydia - Intelligent Telebot

RAN IN: Poland

CLIENT
Crédit Agricole Bank Polska

AGENCY
Publicis Media *Lead Agency


SUMMARY

The financial market is characterized by high competition. We decided to streamline the process by helping consultants in lead verification. Thanks to the use of artificial intelligence to pre-verify the bank's sales leads, we reduced the workload on the C ontact C enter (C C ) by 87%, we reduced the cost of lead service by more than 50%, and additionally shortened waiting time for initiating contact from the bank to 5 seconds. Thanks to this, we increased the conversion rate average seven times on average.


Type: Business-to-Consumer

Language: Polish